Tenant infomation & Fees

References, Identity & Reference Checks

Before setting up a tenancy, we will take up references on you.

We use Leaseguard Referencing Service.

  • It is essential that all the information requested is supplied and the form fully completed and legible – missing information will delay your application and may endanger your choice of property.
  • When completing the reference application form, you will need to have the following information/supporting documents with you:-
  • The full address of your current property, including the postcode.
  • Your cheque book and bank details including account No. and sort code. If less than 3 years at your current address, a list of all addresses for the last 3 years with the post codes and dates of occupation.
  • The full company name, address and post code of your employer (if applicable)
  • A contact name and telephone and fax number for your employer.
  • A contact name / contact name, address telephone and fax number of your current letting agent or landlord (if applicable)
  • All telephone and fax numbers given must include the full STD code

You must provide proof of identity and proof of residency at your current address by providing at least one of the following:

  • A Driving Licence with your current address.
  • A recent utility company bill no more than 3 months old.
  • A recent mobile telephone bill.
  • A council tax bill in your name at your current address.

Note: Bank statements, DSS/ pensions pass books/Benefit vouchers are not acceptable as proof of residency. Please ensure that ALL referees you have provided have been advised that they will be contacted by a referencing agency.

Rental Payments & Bonds

  • All arrangements and representations made are subject to contract, subject to availability and to a formal written tenancy agreement being signed by both landlord and tenant.
  • The first months rent and bond (bond is equivalent to a months rent plus £100) is payable at the commencement of tenancy in cash, bankers draft or building society cheque.
  • All further rental payments to be made by standing order, unless otherwise agreed by the landlord or landlord’s agents.
  • Standing order forms are to be set up three days prior to the due date (i.e. the start of the tenancy) so that payment is cleared in metro’s bank account on the due date.

Bonds, and what they are used for

Please note that metro homes hold bonds/rent deposits as Agents for the landlord as security for:

  • Any shortfall of rent due to the landlord.
  • Any moneys payable by you, as tenant, under the tenancy agreement, which remain unpaid.
  • Any damage to the property for which you, as tenant, may be responsible including landlords labour costs, subject to an allowance being made for fair wear and tear.
  • Any shortfall of items off the inventory.
  • Any unpaid accounts for utilities e.g. electricity.
  • Any breach by you as tenant of your obligations under the tenancy agreement.
  • Any sum repayable by the landlord to the local authority.
  • Any costs incurred by the landlord in enforcing the terms of this agreement.

Repayment of Bonds

Repayment of bond/rent deposit is subject to the landlords’ instructions following a final inspection after the property has been vacated at the end of a tenancy. As Agents we cannot release the bond without the landlords instructions.

Administration Fee

No Administration fee is payable by a tenant


No pets unless specifically requested and confirmed by the landlord.


Unfurnished properties usually include carpets and curtains.

Rental Period

Rental period is a minimum of six months.


All utilities i.e. gas, electricity, telephone, council tax and water rates are payable by the tenant.


At Metro Homes we are ‘up front’ about the fees you may have to pay when dealing with any of our office. So we list below the different levels of service and the relevant fee structure:



Pay a Holding Deposit of 1 weeks rent which can be forwarded to the first months rent with the tenants authorisation.

Before Moving in

Pay 1 months rent in full in advance

Pay Security Deposit equivalent to 1 months rent plus £100.00

During the Tenancy

Pay all charges, based on the length of the tenancy, for water and sewerage charges, rates and assessments and for all gas, electricity, oil or solid fuel consumed on the Property (including all fixed and standing charges, including any Green Deal cost) and all charges for the telephone during the Term of this agreement.

Pay £25.00 for each missed appointment with a Metro Homes representative / contractor.

Pay £20.00 plus the cost of a replacement key for any damaged / lost keys / security device.

Pay £60.00 for any out of hours callouts.

Pay a fee equal to 50% of the rent to Terminate a fixed term Tenancy.

Post Tenancy

Pay £20.00 plus the cost to replace any locks if keys are not returned.

Pay the cleaning fee if the property is not returned in the same condition as stated in the inventory at the start of the Tenancy.

Studio apartment - £110.00

1 Bedroom apartment - £125.00

2 Bedroom apartment / house - £170.00

3 Bedroom apartment / house - £220.00

4 Bedroom apartment / house – £290.00

Please see our tenancy agreement terms and conditions below 

Tenancy Agreement_2019 blank.pdf